Delivery & Shipping Policy

Shipping Policy

SHIPPING CRITERIA

  • If you are on the UAE online store, you can only ship to locations within the United Arab Emirates. You cannot ship to anywhere outside of United Arab Emirates.
  • If your order is below AED 300, there will be an additional charge of AED 10 for shipping fees.

NON DELIVERY AREAS IN UAE

Please note that we have the right to refuse delivery to certain areas, based on our sole discretion. In such an event, the customers residing in the area where Dropkick does not deliver can arrange to pick up orders with the customer service team. Please call 800-DROPKICK.


IMPORTANT DELIVERY INFORMATION

  1. A signature is required upon the receipt of the shipment.
  2. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Dropkicks.com is not responsible for any delays caused by customs clearance processes.
  3. Dropkicks.com reserves the right to add extra charges to the shipping delivery if your location is in a remote area.
  4. If you want to cancel or refund your order, please head to our Policies page and follow the steps to lodge a request. Dropkick’s refund policy shall apply. 
  5. Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.
  6. Dropkicks.com will NOT deal with or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  7. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

List of areas in UAE where Dropkick does not deliver:

Al Hudairiyat Island - No Service Abu Dhabi
Moreeb Hills, Zarrarah - No Service Western Region
Mushayrib Island - No Service Abu Dhabi
Nareel Island - No Service Abu Dhabi
Samaliyah Island - No Service Abu Dhabi
Umm Yifenah Island - No Service Abu Dhabi
Zeraa Island - No Service Abu Dhabi
Balrmad Island - No Service Abu Dhabi
Lulu Island - No Service Abu Dhabi
Abu Al Abyad Island - No Service Abu Dhabi
Dalma Island - No service Abu Dhabi
Ras Ghurb Island - No Service Abu Dhabi
Al janai - No Service Western Region